Linda and Maree were wonderful – enjoyed very much taking this First Time Managers course with them. The exercises given during the program were eye-opening – especially the one that we had to follow the instructions in the document to fold an origami boat. In the end, I could not fold my own boat with the instruction and it reminded me the importance of adapting the task to the person being assigned to. It may be clear to “you” but not always to the other person but also, understand and communicate with the assignee if it is something she/he is comfortable doing and assist if needed.